| What name or company will I be billed by? |
| You will be billed as Ingenic INGPAY.COM on your credit card statement. |
| What currency do you bill in? |
| All prices are quoted in US dollars, but are billed in Australian Dollars using the current USD to AUD exchange rate. Due to small fluctuations, a charge of $9.95 may actually appear as $9.93 for example. |
| I do not recognise this charge! |
| Please contact our customer service team immediately and we will assist you in resolving this immediately. |
| How do I turn on my cookies? | ||||||||||||
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| How do I cancel my membership |
| To
cancel a subscription, please visit our free customer service web site
www.ingpay.com and
follow the prompts in the Cancel section of the web site. :: Top |
| What is your refund policy? |
| Our
subscription fees are nonrefundable. You will receive the full
benefits of your membership because your password remains active until
the end of the most recent paid billing period no matter when you
cancel during that period. Please refer to the Terms and Conditions of
the website you joined for further information. They can be located in
the customer support section of the members' area. :: Top |
| How do I know that my membership was canceled? |
| When
you use our automated cancel page, the system will send a confirmation
to the e-mail address that you provided when you joined. :: Top |
| How can I change my password or other information on my account? |
| We are
sorry, but we cannot update your account information from our end. For
security reasons we are not able to change your username, password,
credit card number, expiration date, e-mail address, etc. You may,
however, cancel your account and then sign up again as a new member.
You may then enter any new information that you need to, as well as
choose a different username and password, if you like. :: Top |
| How often will I be charged for your services? |
| Refer to terms & conditions of the site you signed up to. For example, on a 30 day signup, if your account was activated
on October 15th, your credit card will be automatically charged again
on November 15th. If you cancel your account before that time, we will
not renew your account in 30 days. Instead your account will expire on
that date. For example, if you were activated on October 15th and we
receive your cancellation on October 30th, your account will expire on
November 15th. If you joined on trial basis, the 30-day billing cycle
begins at the end of the trial unless you cancel within the trial
period. :: Top |
| How does billing work on the Trial membership I purchased? |
| Many
of our sites allow you to purchase a low-cost trial membership that is
good for a specified number of days. Trial memberships upgrade
automatically to the standard monthly membership plan unless you
cancel within the trial period. Please refer to the terms and
conditions of the website that you joined for further information. :: Top |
| My question was not answered in this FAQ can I e-mail you? |
| Yes!
Feel free to email us of any questions not answered by this FAQ. We
value your patronage and will do our best to answer all relevant
questions, be sure to include your username and subscription
details. Use the form on the "contact us" page. :: Top |
