Privacy Statement  
 

Ingenic Pty Ltd (Ingenic) is committed to providing you, our valued customer with the highest standard of customer service possible. We understand that privacy of personal information is a concern for the majority of our customers, and we address this concern seriously.

After the 21st December 2001, new provisions to the Commonwealth Privacy Act 1988 came into effect. The new provisions set out a number of principles that relate specifically to the protection of your personal information. This document outlines important information concerning the privacy of our customers' personal information, we recommend you read the document carefully and check the Ingenic website regularly for updates.

The sort of information Ingenic collects:

Ingenic only collects personal information that is necessary for it to perform one or more of its functions or activities. The personal information that Ingenic holds about you depends on the services, provided by Ingenic, that you utilize. Your personal information may include:

  • Your Name
  • Your Date of Birth
  • Your Gender
  • Your location and/or postal address
  • Your telephone and fax numbers
  • A source of primary identification (Drivers Licence, Probationary Licence, etc)
  • Records of communication between you and Ingenic relating to a service or services provided by Ingenic to you
  • Your Service Records
  • Your Billing Statements

Ingenic may also require information relation to your current and previous employment, and length of time at your current and previous addresses.

If you wish to pay for your accounts and/or services via a credit card or direct debit facility, Ingenic may need to collect your credit card or direct debit details. These details may include:

  • The credit card number
  • The expiry date
  • The type of card
  • The name on the credit card
  • The credit card verification number
  • The account name
  • The account branch name
  • The account branch number
  • The account number

How Ingenic collects the information:

There are a number of ways that Ingenic collects personal information, these include:

  • Direct methods include the completion of an application form, via telephone or fax or via an on-line application. The collection of this information generally relates to the application for services, but can also apply to an application for additional services.
  • We can also source information from third parties such as related companies, credit-reporting agencies, or from your representatives.
  • Publicly available information services
  • Any organizations listed under "Disclosure of personal information".

Primarily, Ingenic collects your personal information; however a duly appointed reseller of Ingenic's may initially collect your personal information.

How Ingenic uses the information it collects:

Ingenic may use your personal information in a number of ways; this includes, but is not limited to:

  • Allowing us to properly identify you.
  • To provide you with the services that you've requested.
  • To manage and administer any accounts or services that you may have with Ingenic. This includes billing for these services and the collection of any debts.
  • The investigation of complaints in relation to your service.
  • The investigation and fixing of faults in relation to your service.
  • The use of your information for internal marketing, in order to keep you informed of new products and services or changes to existing products and services.
  • Internal research and analysis in order to give Ingenic a better understanding of our market, our customers and their views on the services that Ingenic provides.

From time to time Ingenic may offer you promotional and marketing material that may further enhance or improve your services with us. Whilst we give our customers the opportunity to accept or refuse such material, in some circumstances it may be impractical to obtain prior consent from you. We will provide you with the opportunity to be removed from any future promotional or marketing communications, in the context of any such messages.

You can notify us in advance if you wish to be excluded from any promotional or marketing initiatives, such as mentioned above. If this is the case, please notify us of your wish to be excluded, by sending an email to info@Ingenic.com or calling us on 07 3211 9949.

Disclosure of Personal Information:

Ingenic Pty Ltd does not sell, rent or trade your personal information to any third parties.

As outlined in the aforementioned "How Ingenic collects the information", Ingenic may disclose your personal information to specific third parties. When such disclosures are made, the parties to which we disclose your personal information are either covered by contracts which protect your personal information or are required to comply with all relevant laws including the Privacy Act 1988.

Some of the organisations we may disclose information to:

  • Upstream service providers
  • Outsourced billing companies
  • Outsourced debt-recovery companies
  • Outsourced installation or repair service companies
  • Your duly appointed representatives (either an appointed agent or legal agent)
  • Any professional advisory services we use, including our legal advisors, auditors or accountants
  • Any government and regulatory body or authority, as mandated or otherwise authorised by law
  • Credit-reporting and fraud-checking agencies
  • Credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing
  • Our related companies

The security of Personal Information:

Ingenic takes the security of your personal information seriously and will take all reasonable precautions to ensure that all data collected is accurate and up-to-date, and stored in a secure environment where only authorised persons can access the data.

Ingenic cannot guarantee the security of any transmission via the Internet and as such can't be held responsible for any unauthorised access of your personal information delivered to you, or received from you via the Internet.

Access to your Personal Information:

By law you have the right to see or obtain a copy of your personal information as held by Ingenic. Ingenic will handle any request for personal information in accordance with the National Privacy Principles.

There may be certain circumstances in which Ingenic may refuse to give you access to your personal information, these circumstances include:

  • The request for access is frivolous or vexatious.
  • Access would be unlawful.
  • Denial of access is required, authorised, or excused by law.

Correcting and Updating your Personal Information:

Ingenic takes all reasonable steps to ensure that your personal information is complete, accurate, and up-to-date, in addition to being consistent across the services that you may have with Ingenic. We require you to keep Ingenic up-to-date on any changes to your personal information.

To assist us in maintaining accurate personal information, we ask that you:

  • Inform us of any errors or omissions you find or are aware of such as your name, address, contact details, or any other personal information.
  • Inform us of any changes to your personal details in the event of a; change of address, change of name, or a change to any other personal details.

If you believe that Ingenic holds inaccurate or out-of-date personal information about you, then please contact Ingenic immediately in order to update your details. Contact details for Ingenic are listed below.

Notes:

  • Ingenic reserves the right to modify this Privacy Policy at any time. If changes to the Privacy Policy are made, the changes will be posted on Ingenic's website so that you are always aware of the sort of information collected, how the information could be used, and under what circumstances it may be disclosed by Ingenic.
  • Please note that if at any time Ingenic is required by law to release information about you or your organization, Ingenic must cooperate fully.

Additional Information about privacy:

Additional information about the Privacy Act 1988 and the National Privacy Principles (NPP) can be found at the Australian Federal Privacy Commissioner's website at: http://www.privacy.gov.au

Contacting Ingenic:

To contact Ingenic Pty Ltd:

Post: PO Box 389, Brisbane QLD Australia
Telephone: 07 3211 9949
Email: info@Ingenic.com